Frequently Asked Questions

MatzoTech is a South African technology retailer and IT services company established in Strand, Cape Town, in 2020. Our online shop, repair workshop, remote support team, and installers help homes and businesses. Read our story.

Visit us at 89 George Street, Strand, Cape Town, 7140. You can shop in store, collect an online order, or drop off a device for assessment. See the contact page before travelling for the latest contact details.

Call 021 853 4790, WhatsApp 081 395 8776, or email onlineshop@matzotech.com. You can also send an enquiry through our contact form.

Browse the online shop, add the products you need to your basket, and complete checkout. If you need help choosing compatible hardware or the right product, contact us before ordering.

Checkout supports the payment methods displayed on the site, including PayFast, Visa, Mastercard, RCS, Mobicred, and EFT or bank transfer. The methods available for your order are shown during checkout.

Yes. Choose store collection when it is offered at checkout. We will notify you when the order is ready; please wait for that confirmation before travelling. Store collection has no delivery charge.

Sign in and open Orders in My Account. Courier orders also receive tracking information by email and/or SMS. If the expected information is missing, contact us with your order number.

Yes. Start with the PC Assembler to build a system around your needs, or ask our team to check a parts list before you order.

We deliver online orders across South Africa. Delivery options and the applicable charge are confirmed for your order during checkout or by our team.

A standard-size parcel can cost from R50. Heavy or oversized products, such as printers, inverters, and backup-power systems, are quoted according to the order. Store collection is free. See Delivery & Returns for details.

Delivery usually takes 2–3 working days after dispatch. Stock availability, payment clearance, destination, courier capacity, and oversized products can affect the timeframe.

Next-day delivery may be available for in-stock items within the Western Cape. Please confirm with us before ordering if your deadline is important.

Check the courier link sent by email or SMS first. If the tracking has not updated or the expected delivery date has passed, contact us with your order number so we can investigate.

Eligible items may be returned within 14 days when they are in their original condition and packaging, with all accessories, proof of purchase, and the warranty card where applicable. Exclusions and statutory rights may apply, so please read the full return policy before returning an item.

Contact us as soon as possible with your order number, a description of the issue, and clear photos where relevant. Keep the product, packaging, accessories, and proof of purchase while the item is assessed. See the return policy for the full process.

Approved refunds are processed within the timeframes required by current legislation. Your bank or payment provider may need additional time to reflect the credit after MatzoTech has processed it.

Yes. Our Strand workshop assesses laptops, desktops, and all-in-one computers, including common screen, battery, keyboard, storage, memory, and board-level faults. Walk in or arrange a courier repair from elsewhere in South Africa. Visit the Repairs page to get started.

Yes. We assess the job and provide a written scope or quote before proceeding. Work starts after you approve it, so the agreed cost, timing, and exclusions are clear.

Yes. MatzoTech provides permission-based remote support for one-off issues and monthly SLA support for businesses. Common requests include Microsoft 365, email, printers, malware, performance, Wi-Fi, VPN, Windows, and macOS. See IT Support.

Our greater Cape Town installation team handles structured cabling, business Wi-Fi, CCTV, network cabinets, workstations, and related office technology. Projects begin with an assessment and written scope. See Custom Installations.