Support
How a remote session works
- Contact us by phone, email, or WhatsApp
- Download AnyDesk and share your ID
- We connect with your permission only
- Issue diagnosed and resolved remotely where possible
- Summary and next steps provided
What we cover
- Microsoft 365, email, and Google Workspace
- Printers, malware, and performance tuning
- Wi‑Fi, VPN, and remote access setup
- Windows and macOS troubleshooting
Ad-hoc vs SLA
| Ad-hoc | SLA | |
|---|---|---|
| Response | Best effort same day | Priority queue — agreed SLA |
| Billing | Per session / hour | Monthly retainer |
| Best for | One-off fixes | Teams needing guaranteed cover |
Why MatzoTech
- Secure AnyDesk remote sessions — your permission required
- Ad-hoc fixes or monthly SLA with priority response
- Microsoft 365, email, printers, malware, and Wi‑Fi
- Nationwide coverage for businesses and power users